Refund Policy
Effective as of: August 21, 2026
At Motion sensors Light, we want you to be completely satisfied with your purchase of "Motion sensors Light" products. If you are not entirely happy with your order, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date your item was delivered to initiate a return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at support@motionsensorslight.com. In your email, please include:
- Your order number
- The item(s) you wish to return
- Reason for the return
Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send your item back to us. Please do not send your item back without an RMA number, as it may delay the processing of your refund.
3. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days after receiving the returned item. Please note that the timing of the refund appearing on your statement may vary depending on your bank or payment provider.
5. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Products that have been used or are not in their original condition and packaging.
- Items marked as "final sale" or "clearance."
- Personalized or custom-made items.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@motionsensorslight.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping charges, once the damage or defect is verified.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@motionsensorslight.com to initiate the process.
8. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at support@motionsensorslight.com.
9. Contact Us
If you have any questions on how to return your item to us, contact us at support@motionsensorslight.com.